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Terms & Conditions

Effective Date: October 2018
Last Updated: May 2025

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By placing an order or engaging our services, you (“Client”) agree to these Terms & Conditions (“Terms”). Please read them carefully.

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1. PAYMENT & BILLING

1.1 Full Payment Upfront
All print, custom apparel, design, and B2B sales services require full payment before work begins. We do not accept partial payments unless a deposit agreement is signed in writing by management.

 

1.2 Non-Refundable Deposits
If a deposit is approved for print or apparel work, it is non-refundable and cannot be applied toward any promotional or discounted pricing.

 

1.3 Late Payments
Services may be paused or cancelled if payment is not received within 7 days of invoice date. A late fee of 1.5% per month may apply.

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2. NO REFUNDS, RETURNS, OR CANCELLATIONS

2.1 No Refunds on Custom Orders
Once payment is received and production/design has commenced/begun, all sales are final. No refunds, returns, or exchanges will be honored on custom orders—no exceptions—unless expressly approved in writing by management AND graphic designer assigned to your project.

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2.2 Error Waiver
Clients must review and approve proofs carefully. “What you see is what you get.” Any errors (spelling, sizing, color choices) you approve waive all rights to refunds or reprints, unless correction is due to our error.

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2.3 Subscription & Recurring Services
Subscription-based clients (e.g., monthly B2B lead/gen retainers) must cancel at least 30 days before the next billing date via written notice to support@aaconsulting.com. Cancellations received less than 30 days before renewal will be billed for the next term. No refunds for partial billing cycles.

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3. TURNAROUND TIMES & PEAK SEASONS

3.1 Standard Print & Design

  • Paper Prints: Ready in 1–3 business days (excl. shipping & holidays).

  • Graphic Design / Web Dev: Allow up to 36 hours per request.

 

3.2 Peak (“Blackout”) Dates
Turnaround may double during:

  • Feb 10–16, Mar 13–19, May 20–30, Jun 20–Jul 6, All October, Nov 20–30, All December.
    No refunds or credits for delays during these periods, unless pre-approved in writing.

 

3.3 Rush Orders & Deadline Guarantees

  • Rush fees apply for next-day or guaranteed deadlines.

  • To request a deadline guarantee, add the date in “Notes to Seller” or call 1-954-674-3747.

  • If we confirm a deadline in writing and miss it, you may be eligible for a credit up to 10% of that order’s value—no cash refunds.

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4. SPECIFIC SERVICE TERMS

4.1 PRINTS & CUSTOM APPAREL

  • Upfront Payment Required.

  • Minimum quantities apply for custom apparel.

  • Screens for silk-screen runs stored for 2 weeks; thereafter, new screen fees apply.

  • Color variances in gang-runs or small runs are normal; no refunds for color mismatch unless manager approves free reprint (requires return of full inventory).

 

4.2 GRAPHIC & WEB DESIGN

  • 36-Hour Grace Period: If no deliverable is received within 36 hrs past agreed time, you may request a full refund of design fees.

  • First 5 Edits Free: Each additional edit billed at hourly rate. Misunderstandings are not counted as additional edits—notify us promptly.

  • Proof Approval: Approving a design proof waives all refund claims for content, spelling, or layout.

 

4.3 B2B SALES & LEAD GENERATION

  • Lead Ownership: All lists, scripts, and data belong to A&A Consulting Group unless otherwise agreed.

  • No Outcome Guarantees: We provide outreach and sales support only; we do not guarantee closed deals or revenue.

  • Non-Solicitation: You may not hire or engage our contractors or employees directly for 12 months following the last engagement without written consent.

 
5. INTELLECTUAL PROPERTY

All deliverables, including artwork, copy, scripts, playbooks, and digital assets, remain the exclusive property of A&A Consulting Group until paid in full. Upon full payment, you receive a single-use license for the agreed purpose. Any additional usage requires written permission and may incur fees.

 
6. CONFIDENTIALITY

Both parties agree to keep proprietary information confidential. We will not share your information externally. You agree not to disclose our processes, pricing, or trade secrets.

 
7. LIMITATION OF LIABILITY

To the maximum extent allowed by law, A&A Consulting Group’s total liability for any claim arising out of or relating to these Terms or the services provided shall not exceed the total fees paid by you for the specific service in question. We are not liable for indirect, special, or consequential damages.

 
8. TERMINATION

We may suspend or terminate services immediately if you breach these Terms, engage in abusive behavior, or fail to pay. You remain liable for all fees for services rendered up to the date of termination.

 
9. DISPUTE RESOLUTION & GOVERNING LAW

All disputes shall be governed by the laws of the State of Florida and resolved first through good-faith negotiation, then binding arbitration in Broward County, FL. Each party bears its own costs.

 
10. CHANGES TO TERMS

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance.

 

Questions? Contact us at support@aaconsultinggrp.com or call 1-954-674-3747.

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