Terms & Conditions

WE DO NOT ACCEPT PARTIAL PAYMENTS. 

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ERRORS: We will not honor refunds due to error on your part. NO refunds/returns/exchanges on any order where there is personal fault (ex. spelling errors). Please look over your proof carefully before we begin any print process. What you see, is what you get! Confirming proof = denial of refund/returns/exchanges for reason of error. 

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SEASONAL: During peak holiday seasons, turnaround time may be doubled, due to volume. Please be advised that there are no refunds for production failure or late items during these peak seasons unless previously approved by management in written form. Peak seasons/days are as follows: February 10-16, March 13-19, May 20-30, June 20 - July 6th, All of October (breast cancer awareness month and Halloween!) November 20-30, All of December (Hanukkah, Christmas, New Years). These are our "black out" dates. We apologize for any inconvenience this may cause. 

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WE TRY TO HONOR DEADLINES!  Applicable fees may apply, including but not limited to, large production orders, next day orders, custom apparel and overnight shipping. If you provide us with a deadline, we will confirm or deny the ability to complete the project by the requested time. Simply put your deadline/date in the NOTES TO SELLER section during checkout and we will try our best to have it at your doorstep by the date you specify! You can also call 1-786-232-3632 (or our main office, which can be found on our website or social media accounts) to get a guarantee on your desired deadline. If we cannot do it in time - we will let you know !!   Refunds will not be given for "late" deliveries.   All paper prints are ready in 1-3 business days (minus shipping). Major Holidays excluded.  NO refunds, returns, or exchanges on custom orders of any kind - no exceptions. Once payment is received and production has begun, there is no cancelling the order. Please be sure of your order before submitting payment. However, refunds will not be given for late prints unless a deadline was agreed upon in writing before payment. 

 

GRAPHIC DESIGN and EDITS: Please allow up to 36 hours for each graphic design request regardless of promised turnaround time due to unexpected high volume, technical difficulties or National Holidays. Please order your project with enough time to weigh in all variables. Your procrastination does not warrant a rush on our part. Quality work takes time. Graphic Design is billed at an hourly rate to our dedicated graphic designers. Once the designing has begun, your payment is being put to work. Refunds will not be honored once the project has begun unless you have waited past the 36 hour grace period and have still received nothing via email. We do not charge for the first 5 edits (excluding projects where we are paid to edit only) - in return, you cannot get a refund for a "delay" in editing. Please clearly detail what you need done via email to avoid having to call back and be put back on the first-come-first-serve list. Each NEW request for edit via email = 1 edit.Of course, if we failed to correct something and you find the need to remind us, this does not count as an edit and our apologies for the misunderstanding (which is usually what it is when it comes to graphic design). Turnaround times do not include edits - turnaround times include first drafts only. Each project is different. Your communication and understanding of what you want will determine the speed of the project. We can only adjust what you tell us! Help us, help you bring your project alive :) 

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PRINTS: Payment must be made upfront for all print jobs. We cannot restock or resell your printed material if you chose to not pay/cannot afford to pay/natural disaster prevents you from paying after we have successfully completed your service. For this reason, you will need to pay for the entire job upfront. Feel free to ask for the option to make a deposit (partial payment) for printed jobs. Deposits cannot be applied to discounted items and are subject to management approval. As previously stated, please look at the proofs sent. If you approve the proof, this means you approve the spelling, colors, design, everything. What you see is what you get. For our standard print projects, we do a gang run on most prints. This does mean that there may be color discrepancies. If you are not satisfied with your color match, you can discuss this with a manager for a possible free reprint. We need the entire inventory returned to satisfy full reprints for free. 

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CUSTOM APPAREL: All custom apparel orders have minimums. If you are re-ordering for silk screens, screens are kept for 2 weeks before being wiped clean. After two (2) weeks, you will need to re-pay for screens on orders of less than 100 shirts. If you are placing a re-order for shirts, the minimum still applies. If you are approved for a re-print under the minimum requirements, please note that the print process may change to supplement costs. If you would like to keep the same print process, you will need to pay the difference, which is usually by the hour vs per piece. For silk screen, fees are $150+ per hour of production time. Direct to Garment or Vinyl may be used in place of silk screen on small runs. Color differences may be noticeable on small runs. Extra fees apply for small runs. Refunds will not be given for color matches. Restocking fee of 25% or $25 applies for all refunds (whichever is greater). 

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UPDATED: OCTOBER 2018